ATTENDANCE POLICY
EFFECTIVE DATE: December 2017
RESPONSIBILITY: Senior Educational Administrator, Director of Instruction, Registrar, Instructor
REVISION DATE: January 2026
(In Class- Synchronous Programs)
Attendance in classes is necessary, and missing classes can affect student learning and progress.
If students are having any issues which may affect their attending class for any reason,
they should discuss this with their instructor.
1. Each instructor will record, monitor, and report on the attendance of all students for
all their courses.
2. The Registrar’s office will keep the students’ attendance records.
3. Students will be warned of attendance issues to resolve the matter.
4. An email will be sent to advise the student of the issue if it continues.
5. If a student does not maintain an attendance average of at least 80%, they may not be
permitted to extend the course which they are enrolled in.
The consequence for students who do not meet the minimum attendance requirements listed
above are as follows:
When a student is absent from the College for a period of three consecutive calendar days without
notifying the College of the reason for the absence, the student will be considered as having been
dismissed from the course and will have to re-take the course as soon as practical and possible.
When a student is absent from the College for a period of ten consecutive calendar days without
notifying the College of the reason for the absence, the student will be disenrolled/dismissed
from the program.
The student will have to successfully repeat the course to receive credit for that course.
Absences may only be excused at the discretion of the Director of Instruction or SEA but
will still be considered as an absence. If the absence is due to excusable absences, the
student may be asked to provide a medical note explaining the absence, and there may be no
charge for re-taking the course.
6. Excusable absences may include medical/ health issues or serious personal issues.
Students should inform their instructor as soon as possible.
7. The program may be extended for the student depending on circumstances. The SEA
or Director will review the matter.
Student Responsibilities
Students are expected to:
1. Report any absence due to illness or other reason to their instructor within 2 hours
on the first and all subsequent days of absence either by phone or e-mail.
2. Maintain the attendance requirement.
3. Provide a doctor’s note to support absences of more than 3 consecutive days.
If unexcused absenteeism is chronic, an ‘attendance contract’ may be arranged with the student;
and if this is breached, relevant sections of the dismissal policy may be followed.
(Distance Programs-Online)
Clock hours for distance education courses are set out in the course outlines (estimated)
1. Participation in courses is necessary and not following the course plans and
requirements each week can affect student learning and progress.
2. If students are having any issues which may affect their participation for any reason, they
should discuss this with their instructor.
3. Each instructor will record, monitor, and report on student participation.
4. The Registrar’s Office will keep the students’ “attendance” records.
5. Students will be warned of attendance (participation) issues so to resolve the matter early.
6. An email will be sent to advise the student of the issue if it continues.
7. If a student does not maintain an attendance average of at least 80% in the program,
they may not be permitted to extend the course which they are enrolled in.
The consequence for students who do not meet the minimum attendance requirements listed
above are as follows:
When a student has not participated in two weeks of course work in a distance or
combined delivery (asynchronous and synchronous) course without notifying the College
of the reason for the absence, the student will be considered as having been dismissed
from the course and will have to re-take the course as soon as practical and possible.
When a student is absent from the College for a period of four weeks of course work in
an on-line course without notifying the College of the reason for the absence, the student
will be disenrolled from the program. The student will have to successfully repeat the
course to receive credit for that course.
Absences may only be excused at the discretion of the Director or the SEA but will still
be considered as an absence. If the absence is due to excusable absence, the student may
be asked to provide a medical note explaining his/her absence, and there may be no
charge for re-taking the course.
8. If a student does not maintain participation by demonstrating that they are following the
requirements of the course, they may not be permitted to extend the course which they are
enrolled in.
9. Excusable participation “absences” may include college breaks, medical/ health issues,
serious personal issues. Students should discuss their absence as soon as possible with
their instructor.
10. The program may be extended for the student depending on circumstances. The SEA will
review the matter and decide based on the situation along with the advice of the Instructor
and Director.
Student Responsibilities
The process by which students must report an absence is as follows:
● Report any ‘absence’ due to illness or other reason to the instructor as soon
as possible.
● Follow the attendance/ participation requirement.
● Provide a doctor’s note to support absences of more than 3 consecutive days

RESPECTFUL AND FAIR TREATMENT OF STUDENTS POLICY
Harassment and Anti-racism
EFFECTIVE DATE: December 2017
RESPONSIBILITY: All employees, All enrolled students
REVISION DATE: January 2026
The staff at CCBC are committed to ensuring that its learning environment promotes respectful
and fair treatment of all students.
The core values that guide the College’s interactions with each other and the
community:
● We believe cultural and social diversity is essential to our
long-term success.
● We celebrate learning as a lifelong achievement for students,
staff, and faculty.
● We strive for fairness in all decisions.
● We promote a safe, healthy environment free from discrimination, bullying and harassment.
While on College premises or during activities or events hosted by the College the
following activities are prohibited:
● Bullying, harassment, and/or discrimination. Violenceperceived or actual.
● Theft, willful damage to student property, College property and/or illegal activity.
If under any circumstances, a prohibited activity occurs, the following outlines the
process for addressing the activity:
● The situation, if urgent, should be reported to the Director or Senior Education
Administrator verbally or in writing as soon as possible.
● If urgent, the student should approach an employee of the College who will assess the
urgency of the situation and act accordingly (for example, call the police in the case of
violence) and as needed, refer the matter immediately to the Director or SEA.
● The student can request a confidential meeting with the SEA. Every member of the
College community has the right to file a complaint of discrimination/harassment. At
some point, the DISPUTE POLICY and/or other related policies / legal considerations
may take effect

SEXUAL MISCONDUCT POLICY
EFFECTIVE DATE: December 2017
RESPONSIBILITY: All employees, All enrolled students
REVISION DATE: January 2026
CCBC is committed to the prevention of and appropriate response to sexual misconduct.
Sexual misconduct refers to a spectrum of non-consensual sexual contact and behavior including the following:
● sexual assault;
● sexual exploitation;
● sexual harassment;
● stalking;
● indecent exposure;
● voyeurism;
● the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person
in the photograph or video without the consent of the person in the photograph or video and with the intent to
distress the person in the photograph or video;
● the attempt to commit an act of sexual misconduct; and
● the threat to commit an act of sexual misconduct.
A Complaint of sexual misconduct is different from a Report of sexual misconduct. A Complaint is when the
victim/survivor discloses or chooses to tell someone at the institution of an incident of sexual misconduct to seek
support but may not want to make a formal report to police or the institution. A Report is a formal notification of an
incident of sexual misconduct to someone at the institution accompanied by a request for action. A Report does not
have to be made by the victim/survivor.
A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will
not be required or pressured to make a Report.
The process for making a Complaint about sexual misconduct involving a student is as follows:
● The student can contact the Senior Education Administrator or the Director of Instruction by email or phone.
The process for responding to a Complaint of sexual misconduct involving a student is as follows:
● The Senior Education Administrator or the Director of Instruction will respond to the student within 1 day of
receiving the complaint.
The process for making a Report of sexual misconduct involving a student is as follows:
● The student can make a report with the Senior Educator Administrator or the Director of Instruction by email
or phone.
The process for responding to a Report of sexual misconduct involving a student is as follows:
● The Senior Education Administrator or the Director of Instruction will respond to the student within 1 day of
receiving the report.
It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a
Complaint or a Report.
Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties
involved will be treated with dignity and respect.
All information related to a Complaint or Report is confidential and will not be shared without the written consent of
the parties, subject to the following exceptions:
● If an individual is at imminent risk of severe or life-threatening self-harm.
● If an individual is at imminent risk of harming another.
● There are reasonable grounds to believe that others in the institutional community may be at significant risk of
harm based on the information provided.
● Where reporting is required by law.
● Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.
In all instances the institution will:
● Ensure the safety of the victim/survivor.
● As appropriate, provide emergency numbers for on and off campus security (if applicable), law enforcement,
medical assistance, mental health services, and other services.
● Respect the right of the individual to choose the services they consider most appropriate.
The Preventing and Responding to Sexual Violence and Misconduct at BC Post-Secondary Institutions Guide was
consulted in creating this policy.
This institution is certified by the Private Training Institutions Regulatory Unit (PTIRU). Certified institutions must comply
with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about
PTIRU, go to www.privatetraininginstitutions.gov.bc.ca.

DISPUTE RESOLUTION POLICY
EFFECTIVE DATE: December 2017
RESPONSIBILITY: Senior Educational Administrator, Director of Instruction, Registrar,
Instructor
REVISION DATE: January 2026
1. This policy governs complaints from students respecting Coastal College of British Columbia
and any aspect of its operations.
2. A student who makes or is otherwise involved in a complaint will not be subject to any form
of retaliation by the institution at any time.
3. The process by which the student complaint will be handled is as follows:
● All student complaints must be made in writing.
● The student must make a written complaint to the Director of Instruction
(jas@coastalcollegeofbc.com) or SEA (kirpaul@coastalcollegeofbc.com) If the
Director of Instruction is absent or is named in a complaint, the student must
provide the complaint to the Senior Educational Administrator.
● The Senior Educational Administrator or Director of Instruction will review
any complaints. Within 5 days of receiving the complaint, the Director or
Senior Educational Administrator will arrange to meet with the student to
discuss the concern(s).
● Following the meeting with the student, the Director or the Senior Educational
Administrator will conduct whatever further inquiry or investigation is necessary
to determine whether the concerns can be substantiated.
● Any necessary inquiries or investigations shall be completed within 10 college days
of the initial meeting with the student. This timeline can be extended with approval
of the Director if the complaint is deemed complicated and requires additional
time.
● The Director or Senior Educational Administrator will connect with the student
and other persons and do one of the following:
● Determine that the concern(s) were not substantiated; or
● Determine that the concern(s) were substantiated, in whole or in part.
● The Senior Educational Administrator will prepare a written summary of the
determination, and a report of what action (s) may be taken. This summary
and report will be reviewed and approved by the Director.
● A copy shall be given to the student, and the original will be placed in the
student’s file. If the student is under 19 years of age, a copy will be sent to their
guardian/ parent.
● Written reasons for the determination will be provided to the student within 30 days
after the date on which the complaint was made.
● The written reasons will advise a student, that if the student is dissatisfied with the
determination, and has been misled by the institution regarding any significant
aspect of that program, the student may file a complaint with the Private Training
Institutions Regulatory Unit (PTIRU) (www.privatetraininginstitutions.gov.bc.ca).
Complaints must be filed with PTIRU within one year of the date a student
completes, is dismissed from, or withdraws from the program.
4. The student making the complaint may be represented by an agent or a lawyer

ACADEMIC INTEGRITY POLICY
EFFECTIVE DATE: December 2017
RESPONSIBILITY: SEA, Director of Instruction, Registrar, Instructor
REVISION DATE: January 2026
Students are expected to be honest in all their activities at the College. All forms of cheating
and/or plagiarism are unacceptable:
● Copying from another student’s work.
● Allowing another student to copy their work.
● Using AI programs/software to complete assignments.
● Collusion is the act of two or more students working together on an
individual assignment without permission.
At CCBC, plagiarism is defined as presenting the work of others as a student’s own without proper credit. It
involves submitting such work to meet academic requirements. All academic work submitted must be the
student’s original work. Work generated entirely by AI is not considered original.
The use of AI software to complete assignments constitutes plagiarism.
However, writing-assistance tools are permitted. Examples include Google Docs’ autocorrect and
Grammarly. These tools review a student’s own writing for errors or suggest edits, unlike AI programs that
generate entire papers. The key distinction is that the student’s original work is refined, not replaced, by the
tool
Consequences:
The student has the onus and the burden of proof of the integrity of their work.
The instructor will consult with the SEA or Director to determine the severity of the situation
and determine the consequences which may range from a zero grade on an evaluation to
academic warning, suspension and/or dismissal.

REFUND POLICY
EFFECTIVE DATE: December 2017
RESPONSIBILITY: Senior Educational Administrator, Director of Instruction, Registrar
REVISION DATE: January 2026
Approved Programs – In-class, Combined Delivery, or Synchronous Distance Delivery Refund Due
Before program start date, institution receives a notice of withdrawal or provides a notice of dismissal:
● No later than seven days after student signed the enrolment contract, and
● Before the program start date.
100% of tuition and all related fees,
other than application fee. Related
fees include: administrative fees,
application fees, assessment fees,
and fees charged for textbooks or
other course materials, and unused
aircraft utilization fees.
● More than seven days after student signed the enrolment contract, and
● Before the program start date.
Institutions may retain up to 10%
of tuition, to a maximum of $1,000
paid or payable under a contract.
After the program start date, the institution provides a notice of dismissal or receive a notice of withdrawal (applies to all
programs):
● No later than seven days after the program start date, the institution provides a
notice of dismissal or receives a notice of withdrawal
Institution may retain up to 10% of
tuition, to a maximum of $1,000
paid or payable under a contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved
programs, other than solely-asynchronous distance-education-only programs):
● After the program start date, and up to and including 10% of instruction hours
have been provided.
Institution may retain up to 10% of
tuition paid or payable under a
contract.
● After the program start date, and after more than 10% but before 30% of
instruction hours have been provided.
Institution may retain up to 30% of
tuition paid or payable under a
contract.
● After the program start date, and after more than 30% but before 50% of
instruction hours have been provided.
Institution may retain up to 50% of
tuition paid or payable under a
contract.
● After the program start date, and after more than 50% of instruction hours
have been provided.
No refund due
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by asynchronous
distance education):
● A student does not attend the first 30% of the program. Institution may retain up to 50% of
the tuition paid under a contract.
Approved Programs – In-class, Combined Delivery, or Synchronous Distance Delivery Refund Due
Institution receives a refusal of study permit (applies to international students requiring a study permit):
Approved Programs – Solely Asynchronous Distance Delivery Refund Due
Before program start date, institution receives a notice of withdrawal:
● No later than seven days after student signed the enrolment contract, and
● Before the program start date.
100% of tuition and all related fees,
other than application fee. Related
fees include: administrative fees,
application fees, assessment fees,
and fees charged for textbooks or
other course materials, and aircraft
utilization fees.
● More than seven days after student signed the enrolment contract, and
● Before the program start date.
Institution may retain up to 10% of
tuition, to a maximum of $1,000
paid or payable under a contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to only approved
solely-asynchronous distance-education-only programs):
● No later than seven days after the program start date Institution may retain up to 10% of
tuition, to a maximum of $1,000
paid or payable under a contract.
● Student has completed no more than 10% of the program Institution may retain up to 10% of
tuition paid or payable under a
contract.
● Student has completed no more than 10% but less than 30% of the program Institution may retain up to 30% of
the tuition paid or payable under a
contract.
● Student has completed more than 30% but less than 50% of the program Institution may retain up to 50% of
tuition paid or payable under a
contract.
● Student has completed 50% or more of the program No refund due
Approved Programs – All Delivery Methods Refund Due
Student enrolled in a program without having met the admission requirements for the program
● If the student did not misrepresent the student’s knowledge or skills when
applying for admission, the registrar orders the institution to refund tuition and
fees.
100% tuition and all related fees,
including application fees
Institution does not provide a work experience
● Before 30% of instruction hours would have been provided, had the student
started the program on the later of the following:
a) The program start date in the most recent Letter of Acceptance
b) The program start date in the enrolment contract
● Student has not requested additional Letter(s) of Acceptance.
100% tuition and all related fees,
other than application fee.
Approved Programs – All Delivery Methods Refund Due
● The institution fails to provide the work experience within 30 days of the
contract end date, unless the registrar determines the institution was prevented
from doing so by circumstances beyond its control.
100% tuition and all related fees,
other than application fees
The institution must pay the tuition or fee refund within 30 days after receiving notice of withdrawal or refusal of study permit; providing a notice of
dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).
For programs NOT requiring PTIRU approval
The institution will refund 100% of the tuition other than the application fee if:
● The student does not attend the program, and
● The institution receives from the student a notice of withdrawal no later than 5 days before the start date of the
program as stated in the enrolment contract.
The refund will be issued within 30 days of the institution receiving the notice of withdrawal

CRISIS AND CRITICAL INCIDENT MANAGEMENT POLICY
EFFECTIVE DATE: December 2017
RESPONSIBILITY: SEA, Director of Instruction, Registrar, Instructor
REVISION DATE: January 2026
The College is committed to providing a healthy, safe working and learning environment for all
staff, students, and visitors, and to reduce the risks of accident or injury for the purpose of
maintaining a safe environment.
Health and Safety
The College follows health and safety guidelines relevant to the types of programs offered.
A review of the guidelines will be conducted annually to ensure the guidelines are being
followed.
Any possible breaches or concerns relating to the guidelines must be directed immediately to the
Instructor, Director or SEA. Students, Employees, visitors, and clients can discuss relevant
matters. Any immediate safety concerns will be addressed immediately; not urgent or more
general concerns be recorded and reviewed by the SEA within 72 hours.
References:
WorkSafe BC – https://www.worksafebc.com/en/law-policy/occupational-healthsafety/searchable-ohs-regulation
OH/ safety guidelines: https://www.worksafebc.com/en/law-policy/occupational-healthsafety/searchable-ohs-regulation/ohs-regulation
Procedure for Fire Safety
1. The SEA and the Director ensure that sufficient fire suppression equipment is available
as needed throughout the whole campus and that all fire suppression equipment is
examined by a qualified inspector at least annually.
2. The SEA and the Director ensure that all employees receive training in both the
operation of the fire suppression equipment and college fire evacuation
procedures.
3. The SEA and Director are responsible for preparing and posting emergency exit
instructions route maps in each classroom.
4. In the event of a fire emergency, staff will immediately contact the fire department (911)
relaying the location of the campus and will give the details of the type of fire if known,
location and follow the instructions of the 911 operator.
5. All persons will evacuate the campus under the direction of senior staff.
6. Instructors will escort their students to the safety area identified on the exit plan,
ensuring that he or she takes the class lists with them. The instructor will check the
students present against the class list and will immediately advise the SEA or Director if
anyone is missing.
7. The SEA or the Director will act as a liaison between fire officials and students or
employees during the emergency. If necessary, the SEA or Director will authorize
college closure.
8. No student or employee will re-enter the campus until the fire officials have
authorized re-entry.
Procedure for Earthquake Safety
1. The SEA or Director ensure that adequate precautions are taken throughout the campus
to assure that injury due to falling or unstable items during an earthquake is limited, this
may include securing file cabinets and shelving and keeping binders below head-level.
2. The SEA or Director ensure that all employees receive training in the
college earthquake evacuation procedures.
3. The SEA or Director prepares and post emergency instructions and exit route maps in
each classroom at the campus with the exit specifically noted in a colored highlight.
4. In the event of an earthquake emergency, all staff and students will take cover and remain
under cover until the shaking stops.
5. When deemed safe to do so, all persons will evacuate the campus.
6. Instructors will escort their students to the safety area set out in the exit plans, ensuring
that he or she takes the class lists with them. The instructor will check the students
present against the list of students in attendance that day and will immediately advise the
SEA or the Director if anyone is missing.
7. The SEA and the Director will act as a liaison between rescue officials, students
and employees during the emergency. If necessary, the SEA or Director will
authorize college closure.
8. No persons will re-enter the campus until the officials have authorized re-entry.